Landscape Management, November 2018
COVER STORY THE WHEELS ARE ALL PULLING IN THE SAME DIRECTION WE KNOW WHAT OUR PURPOSE IS WE KNOW WHAT OUR STRUGGLES ARE system geared toward educating employees about the numbers part of the companys business It opens the companys finances to the staff so they know where money is going It allows people into the discussion of If this is what we want to accomplish what can we do to make a difference Sullivan says which creates a line of sight to how they can affect the bottom line EOS and the Great Game of Business are systems that create accountability but discipline is really the key to making these systems work and growing the business Sullivan says Its great that you can have this format and the framework but how disciplined you are is really the difference maker he says THE HEART While Sullivan keeps the EOS system running and ensures Katerberg and the teams are disciplined and accountable to the process theres a third person who holds the company together Operations Manager Tony Tiscareno Hes my rock my right hand Katerberg says Theres no doubt about it Tony is the guy who is running this company Sullivan says He deserves a hell of a lot of credit for any success that were having have had and will have in the future Tiscareno started working for Grapids in 1998 when Will Katerberg Aarons father hired him as a laborer Over the years he worked his way up through the ranks to foreman remodel manager service tech and 40 LANDSCAPEMANAGEMENT NET NOVEMBER 2018 field supervisor As Grapids operations manager he runs the install and service department of the business Tiscareno says its the Katerberg familys values that attracted him to the company and the quality that has kept him there for the last 20 years They really focus on their customers he says More than money its their name That appealed to me and the way I think be honest with people Tiscareno carries that honest approach to the team members he manages and it helps him assemble crews that work well together I want to make sure Im thinking the way theyre thinking he says I know their personalities and then I can see what type of job a technician is better for and put together good crews MAKING THE CLIMB In 2017 Katerberg climbed Mount Kilimanjaro and raised more than 9000 for Lifewater which helps communities in need of clean water PHOTO AARON KATERBERG Continued from page 37 AARON KATERBERG GRAPIDS IRRIGATION OWNER AND CEO
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