Landscape Management, December 2014
uzzled faces stare back at Jay Felton president of Winter Services when he poses the question How many of you are unworried about your business when youre away during a presentation to snow professional peers at the Snow Ice Symposium held June 18 21 in Columbus Ohio Finally Feltons business partner and CEO Fritz Frazier breaks the silence in the conference room at the Columbus Convention Center He waves a 2 inch wide binder with four tabs above his head Its Winter Services systems journal Frazier explains nothing super sexy just simple Its how he and GUIDE Felton keep peace of mind that operations are running smoothly at their headquarters in West Allis Wis in their absence The binders tabs represent four business divisions administration fleet management operations production and sales and marketing They house the deliverables for each division 365 days of the year and most importantly the deadlines by which those should be met by its 20 full time employees and 500 seasonal employees The tome embodies the secret sauce to Winter Services success systems or as Frazier puts it how things get done at the commercial snow removal company December 2014 a sPECIaL sECTION OF LaNdsCaPE maNagEmENT PHOTO WINTER SERVICES Systemized success December 2014 LANDScAPemANAGemeNT NeT 31 LeADerS From left Jay Felton and Fritz Frazier How Winter Services uses systems to streamline operations and drive growth By Sarah PFledderer
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