Landscape Management, December 2014

White papers should include information such as the event name time to complete it location objective goal and materials as needed Felton says ThE TEAM Winter Services with 500 seasonal workers maintains more than 900 accounts The compilations of those documents the Gantt chart and or flowchart and white papers become a business bible Frazier says It creates historical data to benchmark team performance to set goals for future initiatives Felton says In terms of organizing those documents its quite simple at Winter Services Its an Excel document Frazier says You just list the task and the date you want it done Housing the deadlines in a single spot and keeping them up to date also eases job roles especially in the event of a new hire Having documents that highlight the responsibilities of each position provides transparency and a clear path for training employees Revel in Results The systems journal comes into play here in that Frazier keeps hard copies of the documents in the binder as a quick reference for the systems in place The struggle with systemization Felton says can be finding the time and people to implement the initiatives On the flip side once you start implementing the processes it will unveil who has the capacity to work harder for you he says For some perspective Felton pointed out Winter Services employee retention is around 75 percent to 80 percent year to year In addition as Winter Services closes in on its 10 year anniversary in 2015 Frazier notes it has grown from 85 accounts in Milwaukee to more than 900 accounts in seven states It heads into that landmark with a 90 percent customer renewal rate a statistic Frazier credits to systems Customized for sand salt storage equipment storage and more Stay warmer in the winter and cooler in the summer One stop shop offering all services in house Lower energy costs with natural lighting Buildings up to 300 wide Low in cost per square foot Easy to expand and relocate fabric structures SPECIAL FINANCING 7 For one year on Fabric Structures RESTRICTIONS APPLY Y R S ZERO DOWN NO INTEREST NO PAYMENTS Call 18666431010 and use code ADLM or visit www ClearSpan com ADLM and well send you a free gift You Create and Maintain Healthy Green Living Spaces for Communities across America PLANET Helps Your Business Reach Greater Heights We need to stick together in taking our businesses and industry from good to great Join me in the journey from PHOTO WINTER SERVICES December 2014 LANDSCAPEMANAGEMENT NET 37 Your renewal rate is the success of your systems he says Your systems are what run your business and your people are what run your systems PLANET President Jim McCutcheon Landscape Industry Certified Manager HighGrove Partners LLC Austell Ga 2 Network with the industrys best 2 Access to world class education 2 Support for growing your business Join PLANET your national landscape and lawn care association Visit LandcareNetwork org or call 800 395 2522 today LandcareNetwork org 800 395 2522 good to great by becoming a fellow member of PLANET today