Landscape Management, July 2017

business insider The power of the firsts F irst impressions are lasting probably not a good fit for the job in the first place but some productive dependable hard to replace employees they may tell you they didnt really leave for more money tell you they were unhappy and went looking elsewhere for what we all want from our jobs a sense of accomplishment the can do teamwork environment that makes us look forward to getting out of bed in the morning hires enthusiastic acceptance of a job offer and the day he or she leaves Usually they discover their manager spends most of each day doing only two things fire fighting issues that flare up daily and dealing with difficult they create This leaves the dependable themselves Its the squeaky wheel syndrome and theres only so much oil to go around when hourly employees were considered replaceable cogs in a perpetual wheel but the labor pool keeps shrinking and sources of new hourly recruits are drying up Now more than ever employee retention is 40 Photo istock com kchungtw hourly employees are not Before theyve been on the job six months more than half of them are gone Some were bolt too And contrary to what More money is the polite way to some personal recognition and So what happens between a new employees and the problems self directed people to fend for This wasnt much of a concern crucial to customer satisfaction and your bottom line results LANDSCAPEMANAGEMENT NET July 2017 The good news is keeping good people on board doesnt require a lot of time or money All it really takes are the following small doses of personal attention that reinforce a new hires first impressions 1 The first hour on the job Use this time to make the best first impression possible This is not the time for completing paperwork or going over safety rules This is the time to make introductions and to make the person feel welcome and comfortable Its the time to explain why the job is important and how job performance will affect customers and coworkers alike Ask if they have any particular concerns or worries Take the time to share a little of your companys history so the new person feels like part of the family 2 End of the first day Your new employee is reeling from a day filled with the unfamiliar a new environment new people new procedures and new responsibilities Spend the last 15 minutes of that first day answering questions and ensuring the new hire leaves with a positive impression Once home the employee will inevitably be asked How was your day Your goal is for the answer to be Wonderful It seems like a great place to work 3 End of the first week Just like at the end of the first day its time to get with the new employee to now by Mel KleiMan the author is the founder of humetrics he helps companies build high quality frontline hourly workforces Reach him at mkleiman@ humetrics com find out how the week went not only to reinforce those positive first impressions but also to discover any inklings of discontent or misunderstanding and correct them 4 First paycheck Whether you hand them the actual check or the deposit slip present the first paycheck in one of these two ways 1 If the new employee has been great this is the time to tell him or her what a pleasure it has been to have them on the team 2 If the person has not lived up to expectations now is the time to tell him or her that you wanted to personally hand them their first paycheck but you feel they have only earned 50 percent of it and the specific reasons why This puts employees on notice and gives them the chance to self correct If they dont its time to cut your losses 5 First year anniversary One of the other keys to keeping great employees is to create times of fun and camaraderie Look for reasons to celebrate First impressions really are lasting but too many employers still follow the old world view that its up to their employees to impress them and that still holds true But its to your advantage to you make it a reciprocal agreement Be ahead of the curve and take these five first opportunities to impress every new hourly employee with the respect acknowledgement and appreciation that keeps them motivated and on your team business basics PeoPle