Landscape Management, June 2017

profit centers turf ornamental care Continued from page 44 calls saying someone thinks they have crabgrass in March which is often the coarse tall fescue We leave information on summer diseases with pictures describing dollar spot red thread and rust Educating his team is also an important aspect in curbing callbacks Jungels adds By utilizing our downtime for training our route managers can answer many questions with a phone call he explains Using quality products at the correct intervals is another way they limit callbacks In our region we are in a transition zone for crabgrass controls he says We use two treatments now to reduce callbacks in the late summer for crabgrass and spurge Half of Total Lawn Cares calls during the late summer and fall are for spurge and crabgrass Jungels says His company uses two crabgrass controls on the lawns plus Dimension for customers who sign up late during the first round which he says has resulted in a reduction in callbacks Knowing callbacks arent an if but a when issue Jungels sets up his teams routes so they are never too far away to make a quick call helping to reduce the time spent and potential revenue lost PATHFINDER VENTURE 220 LANDSCAPEMANAGEMENT NET June 2017 46 We attempt to manage our routes in a way that keeps them compact so our guys can be nearby any of their customers for any type of service or callback which helps reduce the labor time he says And when Total Lawn Care does get a request the team strives to return every call within eight hours with the service being provided within four business days a maximum preferably within a day Although callbacks affect revenue the company does its best to make the most of them to highlight their customer service Callbacks and service calls are a big part of our conversation on our application methods and on our service reputation Jungels says We attempt to reduce the number of callbacks from a labor and material standpoint but we also prefer that folks do call us with any concerns or questions as thats a way to show how our customer service is great and separates us from our competition Cutting down CanCels in the waiting For Doug Cash vice president of Arbor Nomics Turf a callback is the first indication of a cancelation Its a cancel in the waiting he says If you can eliminate them its less cancels youll get Arbor Nomics Turf with annual revenue above 10 million offers lawn care aeration outdoor pest control and ornamental tree and shrub care The company has four locations in the Atlanta area and a franchise location in Nashville Tenn Ninety five percent of its properties are residential Cash budgets 10 percent for service callbacks which includes both physical COMPLETE LINE OF COMMERCIAL SPREADERS AND SPRAYERS GROUNDLOGICINC COM 8774234340 ROVER XR Education ensuring techs leave good notes and can answer questions cuts down on callbacks at total lawn care owned by mark calvin left and terry Jungels PHOTO TOTal landscaPe care