Landscape Management, September 2017
EFFICIENCY TIP Brought to you By Photo istock com Peshkova News How tos LANDSCAPE INDuStry trENDS VIEWS AND tIPS RecommendeR ISSUe BRIeF Step By Step neW StUFF SaFetyWatch Real tIme Were weaning ourselves off paper data t he team at McKay Landscape Lighting in Omaha Neb is in flux between a legacy customer relationship management system CrM and a new web based field service management program It hasnt been a flawless transition but already theyre seeing efficiencies Were weaning ourselves off of paper says Kim Moy office manager the biggest impact of implementing the new field service software Service trade has been the service technicians ability to pull up their clients account information on a tablet onsite and enter the work performed in real time Before we printed the ticket they would take a printed ticket out in the field with them and then come back and enter everything on the computer she says Now the office staff also can see when staff members clock in and out of job sites which is helpful if managers need to reroute someone to a different location Most importantly it prevents lost service tickets thus lost revenue tickets got left in trucks ripped disappeared Moy says And of course theres the danger of a customer not getting billed because weve lost the paperwork Or the technician does the job but it doesnt get updated in the office so another service tech might go out to do the job again If thats an annual service call thats an expensive mistake
You must have JavaScript enabled to view digital editions.
